• Echelon's Commitment to Quality

Customer Service

Product Returns

We'll replace any Echelon product that has failed within its 1-year warranty free of charge. If your product meets this criteria, please fill out a Return Materials Authorization form. To return a product for any other reason, please contact your Echelon salesperson or distributor.

Software Registration

If you've bought an Echelon software product, register now to get support, receive special offers, and be notified of future upgrades.

Support Policies

Please read our support policies:

• Self-Installation Policy and Guidelines
• Device Development Product Support Policy
• Integration Product Support Policy
• LNS Development Product Support Policy