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Return Materials Authorization (RMA)

We'll replace any Echelon product that has failed within its 1-year warranty free of charge. If your product meets this criteria, please fill out the form below.

Echelon's RMA Policies
Please read our policies regarding the return and replacement of parts under warranty:

Echelon will issue a return material authorization (RMA) and provide free repair or replacement of the returned Echelon product(s) which have failed under warranty.
Echelon's Product Support Department must be contacted in order to request a RMA number.
Echelon may, at its own discretion, ask for product(s) to be returned for examination prior to granting replacement product(s).
Echelon may need to contact the RMA Requestor in order to determine if more information is needed in regards to the failure mode of the product(s).
Echelon will issue a return material authorization and offer free repair/replacement of Echelon products which have not been tampered with and/or altered from the original state it was delivered.
Echelon will provide a RMA number and instructions for the return of the authorized product(s) within two business days of receiving the completed RMA Request Form. Echelon product(s) may not be returned prior to receiving authorization. Any product(s) returned to Echelon without prior authorization can be rejected and returned to the sender at the sender’s expense.
Echelon will ship the repaired or replacement product(s) for an authorized return within one business day after receiving the completed RMA Request Form depending on stock/availability.

How to Request an RMA

Complete the fields below and press the Submit button. Or, print and complete the form, and fax it to the support center nearest you.

Choose a Support Center:

Contact and Shipping Details:

First Name:
Last Name:
Company:
Company Address:
City:
State /Province: :	(US & Canada Only)
Postal Code:
Country:
Shipping contact and/or address (if different than address above): (optional)
International Phone Code:	+ (1 for US and Canada)
Phone Number:
Fax Number: (optional)
E-mail Address:
Alternate ways to contact you: (optional)

Product Details (Help ** ):

Product Name:

Who did you buy the product from?

Quantity to be returned/replaced:

Model Number:

Serial Number(s):

Purchase Date:

Open the calendar popup.

(mm/dd/yy)

How exactly did the product fail?

Did the part ever work for you?

How did you verify the failure?

Note any other details regarding the return: (optional)

Help** - (back to product details)
The model number can be found on the product. It's usually a 5-digit number, sometimes with a 2-digit extension, such as 12345 or 12345-12.

The serial number can be found either on the product, or on the first CD of the software or CD case. The serial number starts with a 98, 99, or 00 (for example: 9812C02, 9912C02-12345, or 0051A21).

Have you reviewed Echelon's RMA Policies before submitting this form?

Thank you, !

Your request for a Return Material Authorization has been sent to the support center you specified. A support representative will review your request and will contact you within one business day.