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Product Returns

We will replace, at no cost, any Echelon product that has failed within its one-year warranty. If your product meets this criteria, please fill out a Return Materials Authorization form. To return a product for any other reason, please contact your local Echelon office or distributor.

Contact Support

Our applications engineers provide technical support for our products through an annual fee-based service. Contact your local Echelon office or distributor to buy the LonSupport service option that's best for you.

The Americas

English, Japanese

 Echelon Corporation
Attn. Customer Support
550 Meridian Avenue
San Jose, CA 95126
Phone (toll-free): 800 258 4LON (258-4566)
Phone: 408 938 5200
Fax: 408 790 3801
lonsupport@echelon.com

Europe

English, German, French, Italian

 Echelon UK

Suite 12
Building 6
Croxley Green Business Park
Hatters Lane
Watford
Hertfordshire WD18 8YH
United Kingdom
Phone: +44 (0)1923 430200
Fax: +44 (0)1923 430300
lonsupport@echelon.co.uk

Japan

Japanese

Echelon Japan
Shinagawa Inter City A 28th floor
2-15-1 Koh-nan, Minato-ku, Tokyo
108-6028
Japan
Phone: +81 3 6717 2860
Fax: +81 3 6717 4545
lonsupport@echelon.co.jp

China

Chinese, English

Echelon Greater China
Room 601, Guangming Hotel Office Building
No.42 Liangmaqiao Road
Chaoyang District,
Beijing,100125, P.R.China
Phone: +86 10 6539 3750
Fax: +86 106539 3754
lonsupport@echelon.com.cn

Korea

Korean

Echelon Korea
#505 JPLUS Tower
164-3 Samsung-Dong, Gangnam-Gu
Seoul 135-881
Republic of Korea
Phone: +82 2 568 2783
Fax: +82 2 566 1483
support@echelon.co.kr

Other Regions

English

Phone:+1 408 938 5200
Fax:+1 408 328 3801
lonsupport@echelon.com