Product Support
Need help with an Echelon product? You've come to the right place.
Our support centers, located in every major region of the world, are just a phone call or e-mail away. Get more in-depth help with your device or network — at any time — with our product support services.
Whether you're a developer or integrator, our broad consulting services offer outstanding support and training so you can make the most of LonWorks technology.
Knowledge Base
Documentation
Select a category:
Downloads
Check out these popular software downloads.
(All downloads require login.)
Product Alerts and Errata
Read the latest Product Alerts and Product Errata.
Single Incident Support: $245 per Incident
If you need to resolve a single technical problem, and you're proficient with LonWorks related technical and engineering issues, this service is for you. Learn more.
E-mail Supportail Support
Send questions and bug reports to your regional support center (see below). We review e-mails Monday through Friday, 8:30 am - 4:30 pm, and transfer them directly to an applications engineer. If you have a LonSupport contract, you'll receive a detailed response within four hours or the next business day. Don't have a contract? You'll still receive a reply, but we can't guarantee a response time nor as detailed a reply.
Contact Regional Support
