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Product Returns

We will replace, free of charge, any Echelon product that has failed within its one-year warranty. If your product meets this criteria, please fill out a Return Materials Authorization form. To return a product for any other reason, please contact your local Echelon office or distributor.

Support Programs and Policies

Chose the support program that best meets your needs, then contact your local Echelon sales office for support pricing and ordering information.

Support Programs

Networked Energy Services (NES) System Support
A range of support options for NES System VARs and developers.

Annual Support for LonWorks® Developers
Developing LonWorks devices? Get the most out of your investment with a technical support package.

Annual Support for LonWorks Integrators
Building a network system? Get the most out of your investment with a technical support. package.

Consulting Services
For device development and system integration issues, try our consulting services.

E-mail Support
You can send questions and bug reports to your regional support center even without a support contract.

Single-incident Support
If you need to resolve a single technical problem—and you are proficient with LonWorks technical and engineering issues — use this local support center fee-based service.

Support Policies

Device Development

LNS Development

Integration and Products

Self-Installation Policy and Guidelines