Professional Support ServicesOur team of expert LonWorks applications engineers can help you with any aspect of your LonWorks device development, LNS® development, or integration. Our annual support package includes private Web seminars, newsletters with technical and application tips, white papers, and new product announcements. For pricing, contact your Echelon sales representative or distributor. Annual Support for DevelopersDeveloping LonWorks devices? Get the most out of your investment with a technical support package. Learn more. Annual Support for IntegratorsBuilding a network system? Get the most out of your investment with a technical support package. Learn more. Single Incident SupportIf you need to resolve a single technical problem—and you're proficient with LonWorks related technical and engineering issues—call your local support center and use this fee-based service. Learn more. Support CentersOur support centers are located worldwide in San Jose, CA.; London; Beijing; and Tokyo. Contact them by telephone, fax, or e-mail. E-mail SupportSend questions and bug reports to your regional support center (see below). We review e-mails Monday through Friday, 8:30 am - 4:30 pm, and transfer them directly to an applications engineer. If you have a LonSupport contract, you'll receive a detailed response within four hours or the next business day. Don't have a contract? You'll still receive a reply, but we can't guarantee a response time nor as detailed a reply. Contact Regional Support
|
||
 |